Privacy Policy

1. INTRODUCTION AND WHO WE ARE

FreqElement develops high-end pro plugins, dynamics processors, and physics-mimicking reverb algorithms for music production and sound engineering. We treat your personal data with care and strive to use it only to offer you the best experience possible with our tools.

2. INFORMATION WE COLLECT AND HOW WE COLLECT IT

We minimize the collection of personal data to only what is necessary to provide you with our Services, process your orders, validate software licenses, and communicate with you.

3. LEGAL BASIS FOR PROCESSING YOUR DATA

We process your personal data under the following legal bases:

• Performance of a Contract: To fulfill our obligations under our licensing agreements, including issuing license keys, validating software, and providing updates.
• Consent: When you explicitly opt-in to receive our email newsletter or accept non-essential cookies. You can withdraw your consent at any time.
• Legitimate Interests: To protect our software (anti-piracy and license validation), prevent fraud, troubleshoot bugs, and improve our website performance.
• Legal Obligation: To comply with regulatory, tax, accounting, and legal requirements.

4. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

1. Product Delivery & Licensing: To generate, validate, and manage your software license keys.
2. Customer Support: To diagnose technical issues, fix software bugs, and respond to inquiries.
3. Marketing & Updates: To send you product updates, security alerts, and promotional campaigns (only if you have opted in).
4. Security & Anti-Piracy: To detect, investigate, and prevent license abuse or unauthorized sharing of product builds.
5. Compliance: To manage sales tax, VAT, and other regulatory records in cooperation with our payment processors.

5. SHARING AND DISCLOSURE OF DATA

We do not sell, rent, or trade your personal data to third parties. We share data only with trusted service providers who assist us in operating our business:

• Payment Processors: For secure payment processing, global tax compliance, and order fulfillment.
• Marketing Platforms: To host and manage our email newsletter lists.
• Hosting & Infrastructure Providers: Cloud hosting services that securely store our website data and run our license validation servers.
• Legal & Law Enforcement: If required by law, court order, or governmental authority, or to enforce our licenses and protect our intellectual property.

6. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected:

• License & Account Information: Retained as long as you maintain an active license or account with us to ensure you can retrieve your purchases.
• Marketing Subscriptions: Retained until you unsubscribe or request deletion.
• Telemetry Logs: System logs and license validation check logs are periodically pruned and aggregated.

7. YOUR DATA PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal limits.
• Right to Restrict or Object to Processing: Object to our processing of your data under specific circumstances.
• Right to Data Portability: Request transfer of your data to another provider in a structured, machine-readable format.
• Right to Withdraw Consent: Opt-out of marketing communications at any time by clicking the "Unsubscribe" link in our emails.

To exercise any of these rights, please email legal@freqelement.com.

8. SECURITY MEASURES

We implement industry-standard physical, administrative, and technical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or software updates. When we update the policy, we will revise the "Last Updated" date at the top of this document.